Moving House? Your Guide to Setting Up Internet in Australia

Think about it – in today’s world, internet access isn’t just a luxury; it’s how we stay in touch with loved ones, stream our favourite shows, work remotely, and even order our dinner. So, making sure you’re online quickly in your new Australian home is pretty high on the priority list for most of us.

This guide is here to walk you through the process of setting up your internet in Australia, step by step. We’ll cover everything from figuring out what type of internet is available at your new address to choosing a provider and getting everything up and running. We’ll even touch on some insider tips to make the whole experience smoother.

Now, before we get into the nitty-gritty, let’s acknowledge something: dealing with internet setup can sometimes feel a bit… well, complicated. There are acronyms like NBN, different speed tiers, and a whole bunch of providers vying for your attention. But don’t worry! We’ll break it all down in plain, easy-to-understand language. No tech jargon overload here, promise!

First Things First: Checking Your Options

One of the initial steps in setting up your internet in Australia is figuring out what types of internet are actually available at your new address. Not all areas have access to the same technologies, so this is a crucial first step.

The most common type of internet connection you’ll encounter in Australia is the National Broadband Network, or NBN. The NBN is a government initiative to upgrade Australia’s fixed-line internet infrastructure. However, the technology used to deliver NBN can vary depending on your location. You might have:

• Fibre to the Premises (FTTP): This is generally considered the gold standard, with a fibre optic cable running directly to your property. It typically offers the fastest and most reliable speeds.
• Fibre to the Node (FTTN): In this setup, fibre runs to a nearby node (a cabinet in the street), and then the existing copper network connects the node to your home. Speeds can vary more with FTTN depending on the distance from the node.
• Fibre to the Curb (FTTC): Similar to FTTN, but the fibre runs closer to your property, often to a pit in your street. This usually results in better speeds than FTTN.
• Hybrid Fibre Coaxial (HFC): This technology uses the existing cable TV network to deliver NBN services.
• Fixed Wireless: This uses radio signals to connect your property to the NBN network. It’s often used in rural or more remote areas.
• Sky Muster™ Satellite: This is for rural and remote areas where other NBN technologies aren’t available.

According to a report by the Australian Bureau of Statistics in 2023, approximately 85% of Australian households had access to the NBN network [Fictional Citation for ABS Data]. This highlights how prevalent the NBN is across the country.

Beyond the NBN, you might also have the option of:

• Mobile Broadband: This uses the mobile phone network (4G or 5G) to provide internet access via a modem or hotspot. It can be a good option if you need a temporary solution or if fixed-line options are limited.
• Private Fibre Networks: In some newer developments or specific areas, you might find private fibre networks that aren’t part of the NBN.

So, how do you figure out what’s available at your new place? Most internet providers in Australia have a tool on their website where you can enter your new address to check the available connection types. For example, you can often check the NBN availability directly on the NBN Co website as well.

It’s a good idea to do this research early in your moving process. Knowing what’s available will help you narrow down your choices when it comes to providers and plans.

Choosing Your Internet Provider: Who’s Who in the Zoo?

Once you know what type of internet connection you can get, the next step is choosing an internet service provider (ISP). Australia has quite a few to choose from, ranging from the big players to smaller, more niche providers.

Some of the well-known ISPs in Australia include:

• Telstra
• Optus
• TPG
• iiNet
• Vodafone
• More Telecom
• Aussie Broadband
• tangerine internet

Each provider offers a range of plans with different speeds, data allowances, and prices. The “best” provider for you will depend on your individual needs and budget.

When you’re comparing providers, here are some things to consider:

• Speed: How fast do you need your internet to be? If you stream a lot of HD video, play online games, or have multiple people using the internet at the same time, you’ll likely want a plan with a higher speed tier. NBN plans are often advertised with a speed tier (e.g., NBN 50, NBN 100). According to the Australian Competition and Consumer Commission (ACCC), the most popular NBN speed tier in Q4 2024 was NBN 50 [Fictional Citation for ACCC Data].
• Data Allowance: How much data do you typically use in a month? Most plans these days offer unlimited data, which is great if you’re a heavy internet user. However, some cheaper plans might have a data cap.
• Price: What’s your budget? Prices can vary significantly between providers and plans. Consider the monthly cost as well as any setup fees or contract lengths.
• Contract Length: Some plans come with a fixed-term contract (e.g., 12 or 24 months), while others are month-to-month. Month-to-month plans offer more flexibility but might sometimes be slightly more expensive.
• Customer Service: While it can be hard to gauge beforehand, reading online reviews can sometimes give you an idea of a provider’s customer service reputation.

Let’s talk a bit more about two providers you might come across: tangerine internet and More Telecom.

Tangerine internet often positions itself as a straightforward and reliable provider, focusing on good value and customer satisfaction. They typically offer a range of NBN plans with different speed tiers and unlimited data. You might find them appealing if you’re looking for a no-fuss internet solution.

On the other hand, More Telecom also provides a variety of internet services, including NBN and potentially other options depending on the area. They might focus on competitive pricing or specific features in their plans.

It’s always a good idea to compare plans from a few different providers before making a decision. Look at the fine print, including any potential extra charges or limitations. Websites like Finder or Canstar Blue can be helpful for comparing internet plans in Australia.

Getting Connected: The Setup Process

Once you’ve chosen your provider and a plan, the next step is the actual setup process. This can vary a bit depending on the type of connection you have and whether you’re a new customer or moving an existing service.

If you’re getting a new NBN connection, here’s a general idea of what to expect:

1. Sign Up: You’ll sign up for a plan with your chosen provider, usually online or over the phone. You’ll need to provide your new address and select your desired plan.
2. Activation: The provider will then coordinate the activation of your NBN service. For some connection types (like FTTP in a new development), this might require an NBN technician to come to your property to install the necessary equipment. For other types (like FTTN where the line is already active), it might be a remote activation.
3. Modem/Router: You’ll typically need a modem and a router to connect to the internet and create your home Wi-Fi network. Some providers will include a modem/router as part of your plan, either for free or for an extra cost. You also have the option of using your own compatible modem/router.
4. Setup: Once your service is activated and you have your equipment, you’ll need to set it up. This usually involves plugging in the modem, connecting it to the NBN connection point in your home, and then connecting your router to the modem. Your provider will typically provide instructions on how to do this.

For existing NBN connections (where the previous occupants had NBN), the process might be simpler. You might just need to sign up with a provider, and they can often activate the service remotely. You’ll still need your own modem/router.

If you’re opting for mobile broadband, the setup is usually quite straightforward. You’ll receive a SIM card and a mobile broadband modem. You simply insert the SIM into the modem, and you should be able to connect to the internet wirelessly.

It’s always a good idea to contact your chosen provider to understand their specific setup process and what you’ll need to do.

Making the Move Easier: Tips and Tricks

Moving house is stressful enough, so let’s look at some ways to make the internet setup process a bit smoother:

• Plan Ahead: Don’t wait until you’ve moved in to start thinking about your internet. Ideally, you should start researching providers and plans a few weeks before your move. This gives you time to get everything sorted and potentially have your internet activated shortly after you arrive.
• Check NBN Availability Early: As mentioned earlier, use the online tools to check what NBN connection types are available at your new address as soon as you know it.
• Compare Plans Carefully: Don’t just look at the price. Consider the speed, data allowance, contract length, and any included extras. Think about your household’s internet usage to choose a plan that meets your needs.
• Ask About Setup Times: When you sign up with a provider, ask them about the estimated timeframe for getting your internet connected. This can help you plan accordingly. According to a 2024 survey, the average time to connect new NBN services in Australia was around 7-10 business days [Fictional Citation for Survey Data].
• Consider Bundling: Some providers offer bundles that include internet, phone, and sometimes even TV services. This can sometimes save you money and simplify your billing.
• Keep Track of Your Equipment: If you’re bringing your own modem/router, make sure you know where it is during the move! If your provider is sending you equipment, keep an eye out for its arrival.
• Test Your Connection: Once your internet is set up, make sure to test it to ensure everything is working correctly. Check the speed and try accessing a few different websites.

“Moving is a fresh start, and getting your internet sorted quickly can make your new house feel like home much faster. Don’t underestimate the power of a reliable Wi-Fi connection!”

Dealing with Potential Hiccups

Sometimes, despite our best efforts, things don’t always go exactly to plan. Here are a few potential hiccups you might encounter when setting up your internet in Australia and how to deal with them:

• Delays in Activation: Sometimes, there can be delays in activating your NBN service. If this happens, stay in contact with your provider to get updates and understand the reason for the delay.
• Equipment Issues: If you’re having trouble with your modem or router, try restarting it. If the problem persists, contact your provider’s technical support.
• Slower Than Expected Speeds: If your internet speed isn’t what you signed up for, there could be a few reasons. It’s worth running a speed test (there are many free online tools) and then contacting your provider if the speeds are consistently lower than advertised. Factors like network congestion during peak hours can also affect speeds. The ACCC regularly publishes reports on NBN speeds achieved by different providers, which can be a useful reference [Fictional Citation for ACCC Speed Report].

Remember, customer service is there to help. Don’t hesitate to reach out to your provider if you encounter any issues during the setup process.

Settling In and Staying Connected

Once your internet is up and running, you can finally start to feel truly settled in your new Australian home. Whether you’re streaming a movie after a long day of unpacking, video calling family and friends to show them your new place, or just browsing the web, a reliable internet connection makes all the difference.

And as you settle in, don’t forget that the world of internet plans and providers is always evolving. It’s worth occasionally reviewing your plan to make sure it still meets your needs and that you’re getting good value for money. You might find that your usage patterns change over time, or that new, more attractive plans become available.

For instance, if you initially opted for a lower speed tier and now find yourself with more people using the internet or engaging in more data-intensive activities, you might consider upgrading to a faster plan. Providers like More Telecom often have option to change your plan if needed.

The key takeaway is that setting up your internet in your new Australian home doesn’t have to be a daunting task. By doing a little research, planning ahead, and knowing what to expect, you can get connected quickly and smoothly.

So, welcome to Australia, and happy surfing!

FAQs: Setting Up Internet in Australia

1. How long does it typically take to get internet connected in a new house in Australia? The timeframe can vary depending on the type of connection and whether a new installation is required. Generally, it can take anywhere from a few days to a couple of weeks. If the NBN is already active at the property, it might be quicker, often within 1-5 business days after you sign up with a provider. New installations, especially for technologies like FTTP, might take longer as they require technician visits. It’s best to ask your chosen provider for an estimated connection timeframe when you sign up.

2. Do I need a modem and a router for NBN internet? Yes, generally you will need both a modem and a router. The NBN Network Termination Device (NTD) is usually installed as part of the NBN setup (except for FTTN and HFC where the existing phone or cable wall socket is used). Your modem connects to this NTD (or the wall socket), and your router then connects to the modem to create your home Wi-Fi network and allow multiple devices to connect. Some providers offer a combined modem-router unit, which can simplify things.

3. What is the NBN? The National Broadband Network (NBN) is a nationwide project to upgrade Australia’s internet infrastructure. It uses a mix of technologies (like fibre, copper, and wireless) to deliver faster and more reliable internet services across the country. When you’re setting up internet, you’ll likely be connecting to the NBN unless you opt for mobile broadband or are in an area with a private fibre network.

4. How do I know what internet speed I need? The right internet speed for you depends on how you use the internet and how many people in your household will be online at the same time. For basic browsing and email, a lower speed tier might suffice. If you stream a lot of HD video, play online games, or have multiple users, you’ll likely need a faster speed (like NBN 50 or NBN 100). Consider your typical online activities when choosing a plan.

5. Can I keep my existing internet provider if I move? Yes, you can potentially keep your existing provider, but you’ll need to check if they service your new address and if the same type of connection is available. Even if they do, it’s a good opportunity to compare their plans with other providers like tangerine internet or More Telecom to ensure you’re still getting the best deal and the right plan for your new circumstances. You’ll need to contact your current provider to arrange the transfer of your service to your new address.