Imagine waking up to find your CX center operations in chaos—systems down, customers frustrated, and agents scrambling. Sounds like a nightmare, right? That’s where digital operational resilience comes in, adding incredible value to your contact center operations. It’s not just about disaster recovery; it’s about ensuring your CX optimization center can anticipate, withstand, and bounce […]
Written by Blackchair
63% of companies said that they wanted to improve their customer service journeys to meet customer expectations, in fact, it is one of their top priorities. If you share this sentiment, you came to the right place! If you want to know how to elevate your CX operations, orchestration of CX is one of the […]